Privacy

PatchBoard Labs (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle information when you visit this website, contact us, book a call, or when we provide services to a business. If we handle a business’s customers’ information to provide a service, that business determines how the information is used and is responsible for its own privacy notices and legal obligations.

Visiting this website

This website does not require an account and does not use analytics, advertising cookies, or tracking pixels. The cost calculator runs in your browser; the values you enter are not sent to us by the calculator. Our hosting provider, Render, may process technical information such as your IP address, browser, and requested pages to deliver and protect the site.

Booking a call or emailing us

If you book a call or email us, we receive the information you choose to provide, such as your name, email address, phone number, business name, and message. We use it to respond, schedule the call, and prepare for the conversation. Calls are scheduled through Cal.com, which handles information under its own privacy policy. Our email provider may process messages to deliver them.

Information handled when providing services

When a client asks us to set up or operate call answering and follow-up tools, information processed may include caller phone numbers, names or other details callers provide, the content of calls while they are being handled, and information needed to manage requests, appointments, messages, or follow-up. Our configured services do not intentionally record calls or retain full call transcripts. Voice and communications providers may process call information in real time to deliver the service.

Depending on the client’s configuration, service providers may include Twilio for communications and ElevenLabs for voice services. Information may also be sent to tools the client asks us to connect, such as scheduling or customer-management systems. Those providers process information under their own terms and privacy practices.

We use client information only to provide and support the agreed service, do not sell it, and make it available for export or deletion at the client’s request, subject to our agreement and applicable legal obligations. Clients should direct their customers’ privacy requests to the relevant business; we will assist that business as required by our agreement and applicable law.

Sharing and retention

We share information with service providers only as needed for hosting, scheduling, communications, email, or the services described above. We keep information for as long as needed for those purposes, as directed by the client for client information, or as required by law or our agreements. Retention periods can vary by the service and client configuration. We do not sell personal information.

Your choices and requests

You can choose not to provide information, though we may then be unable to respond or schedule a call. To ask about information you provided directly to us or to make a privacy request, email info@patchboardlabs.com. If your information was handled for one of our business clients, please contact that business first. We will help the client respond as appropriate. We may need to verify a request and may retain information where required by law or our agreements.

We take reasonable steps designed to protect information, but no method of transmission or storage is completely secure.

Changes to this page

We may update this page as our practices change. We’ll update the date below when we do.

Last updated: November 12, 2026