For restaurants, property managers and local service businesses
We build, connect and run the phone answering and follow-up that turns missed calls into orders and bookings, then show you every month what it brought in. No new staff, nothing for you to set up.
The problem
When you're with a customer, under a sink or in the middle of a dinner rush, the phone goes to voicemail. Most callers don't leave one. They call the next business on the list.
Then there's the after-hours admin: returning calls, chasing quotes, sending reminders, copying details from one place to another. It's work that has to be done, just not by you.
What we set up
Your phone gets answered in a natural voice, any time. It takes orders, answers common questions, books appointments and sends the details straight to you.
Result: more orders and bookings from the calls you already get.
Missed-call text-backs, appointment reminders, quote follow-ups and review requests go out automatically, on time, every time.
Result: fewer leads going cold and fewer no-shows.
A phone-friendly app built around how you already work: who owes what, which jobs are open, what needs doing today.
Result: hours of admin back each week, and nothing slips through.
How it works
We learn how your business runs and where calls and time are leaking. You get a straight answer on whether we can help.
We set everything up using your real questions, prices and schedule, and you test it before a single customer hears it.
We switch it on, watch how it performs and keep tuning it. You get a simple report on calls handled and work done.
Our work
Two systems we've built, followed by businesses the same setup fits.
Restaurant
A voice receptionist that answers the restaurant's phone, takes orders, and answers questions about the menu and opening hours, so staff can stay focused on the kitchen and the dining room.
Property management
A simple app for a small property manager: a "today" screen of what needs doing, rent recorded in a tap, maintenance requests tracked from report to repair, and every property and unit in one place.
Automotive
We'd set up answering for service bookings and common questions, plus text updates when a car is ready to collect.
Hair salon
We'd set up answering that books and moves appointments, plus reminders that cut no-shows and prompts for the next visit.
Run one of these, or something else? We'll tell you on the call whether it's a fit.
Book a free 30-minute callWhy not just buy an app?
Answering apps are cheap because you do the work: setting them up, writing what they say, connecting them to your systems and noticing when they get it wrong. We do all of that for you, and we answer for the results.
Ways to work with us
Every package includes setup, testing, ongoing tuning, a monthly results report and one person to call. We'll recommend one on the call, based on what it's likely to earn or save you.
Stop losing callers
Most businesses start here
Turn more calls into sales
Calls, follow-up and back office on one system
Questions
If you have the time to set one up, connect it and check it every week, an app may be all you need. Our clients don't. You're paying for a system that's built around your business, connected to the tools you already use, watched and improved every week, and measured every month, so you can see whether it pays for itself.
It speaks naturally and handles most calls start to finish. We'll be upfront with callers if you prefer, and anyone who wants a person can be passed to you or take a message.
It takes a message with the caller's details and sends it to you straight away, or transfers the call if you'd like. We review those calls and teach it the answer for next time.
No. You keep your current number. We forward calls when you're busy or closed, or all the time, whichever you choose.
Most setups take a couple of days from our first call, including time for you to test it. Custom tools take longer; we'll give you a date before we start.
There's a one-time setup and a monthly fee, based on what we build for you. On the free call we'll look at how your business runs and map out the right solution, so you'll have a clear plan and price before you spend anything.
We only collect what's needed to serve your customers, keep it in secure systems and never sell it. You can ask for your data to be exported or deleted at any time.
A free 30-minute call. We'll look at your calls and admin, and tell you honestly whether we can help.
Pick a time that suits youPrefer email? info@patchboardlabs.com
